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Terms and Conditions

Moment by Hotel O

Handschoenmarkt 3-7, 2000 Antwerp, Belgium

📞 Tel: +32 3 500 89 50

✉️ Email: info@momentbyhotelo.com

These terms and conditions apply to all services and visits at Moment. By making a reservation or taking a seat at our establishment, you agree to these provisions.

1. Reservations & Groups

  • Individual Reservations: Individual bookings are binding once confirmed by us.

  • Group Bookings: For groups of 8 people or more, we kindly ask you to contact us in advance. Moment reserves the right to request a deposit or apply adjusted terms for group bookings.

  • Late Arrivals: We will hold your table for a maximum of 30 minutes past the agreed time. In the event of a later arrival without prior notice, the table may be released to other guests.

2. Payments

  • Settlement: All refreshments and services must be paid for immediately at the end of your visit.

  • Pricing: All prices are indicated in Euros (€) and include VAT.

  • Gift Cards: Gift vouchers cannot be exchanged for cash and must be used within their validity period.

3. House Rules & Conduct

  • Respectful Behavior: We expect our guests to maintain a respectful attitude toward our staff, the property, and other guests.

  • Outside Food & Drinks: The consumption of personally brought food or beverages is strictly prohibited.

  • Smoking Policy: The indoor area of Moment is entirely smoke-free. Smoking is only permitted outside on the terrace.

  • Pets: Pets are welcome, provided they do not cause any inconvenience or disruption to other guests.

4. Liability

  • Personal Belongings: Moment is not liable for the theft, loss, or damage of personal belongings inside the establishment or on the terrace.

  • Property Damage: Any damage caused by a guest to the interior, equipment, or property of Moment by Hotel O will be charged directly to the guest responsible.

5. Complaints & Disputes

  • Immediate Resolution: Please report any complaints directly to our team during your visit, allowing us the opportunity to resolve the matter for you immediately.

  • Applicable Law: These terms and conditions are governed by Belgian law. Any disputes fall under the exclusive jurisdiction of the courts of Antwerp.