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Privacy policy Moment

At Moment, we deeply value your trust. We handle your personal data with the utmost care and are fully transparent about how we use it to enhance your experience, both in our establishment and on our website.

1. Who We Are

Moment is operated by:

Hotel O Kathedral BV

Handschoenmarkt 3-7, 2000 Antwerp, Belgium

2. What Data We Collect

When you reserve a table, purchase a gift card, or visit our website, we may process the following information:

  • Contact Details: Name, email address, and phone number.

  • Reservation Information: Date, time, and any specific preferences or allergies you share with us.

  • Payment Information: Data required to process online purchases (such as Gift Cards).

  • Communication: Any messages or inquiries you send us via email or contact forms.

  • Digital Data: Information collected via cookies regarding your website visit.

3. Why We Collect This Data

We process your personal data for the following purposes:

  • Reservations: To confirm your table booking and ensure your visit runs smoothly.

  • Gift Cards: To process, fulfill, and deliver your online orders.

  • Customer Service: To answer your questions or inform you about any updates regarding your reservation.

  • Legal Obligations: To comply with statutory tax and accounting regulations (such as invoicing).

  • Optimization: To analyze website usage and improve the user friendliness of our online platform.

4. Data Retention & Security

We do not store your personal data longer than strictly necessary to provide our services, or as required by applicable law (such as the statutory 7-year retention period for fiscal and financial records). We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, or misuse.

5. Sharing Data with Third Parties

Your personal data will never be sold to third parties. We only share information with trusted partners who are essential to our operations, such as our reservation software providers or IT administrators. These parties are strictly obligated to respect your privacy and process data in compliance with GDPR regulations.

6. Cookies

Our website uses cookies to optimize your browsing experience and gather analytical statistics. You can manage or disable cookies at any time through your individual browser settings.

7. Your Rights

Under the GDPR, you retain the right to:

  • Access, correct, or request the deletion of your personal data.

  • Object to or restrict the processing of your data.

  • File an official complaint with the Data Protection Authority (Gegevensbeschermingsautoriteit).

To exercise any of these rights, you can direct your request to: info@momentbyhotelo.com.

8. Changes to This Policy

We reserve the right to update this privacy policy to reflect changes in our website features or shifting legal requirements. We recommend reviewing this page regularly to stay informed.en.